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Description

Zoho Assist helps you control a remote computer right from your Android device. Not only that, you can provide remote support for unattended computers as well. Help customers no matter where you are. Deliver seamless remote support to your customers when they need it the most. 
 
Easily invite customers to a remote support session
 
Send an invite to the remote session from the Zoho Assist - Technician app or share the invitation URL with customers. You will be instantly connected to your customer’s computer as soon as they accept the invite or click the URL. 
 
Access unattended remote computers
 
With the Zoho Assist - Technician app, you can control your customer’s unattended remote computer no matter where you are. That means, you can troubleshoot on remote computers without even needing the customer to be in front of it. 
 
Multiple monitor navigation
 
Navigate between any number of monitors connected to the remote computer. Active monitor detection is done automatically.
 
Take instant screenshots 
 
Capture screenshots instantly with a single tap. Use the images to go through issues and troubleshoot later. 
 
Involve other technicians 
 
Bring in other technicians to the remote support session. Work together and troubleshoot issues faster. 
 
File transfer
 
Transfer files to and from your android device. Send and receive files even to a remote unattended computer. 
  
Always secure
 
Zoho Assist uses advanced 128 bit and 256 bit AES encryption. All remote support sessions are secure and reliable. 
 
How it works
 
Step 1: Open the Zoho Assist - Technician app. Enter the customer's email address to invite them to the remote support session. Alternatively, you can copy and send them the URL directly. 
 
Step 2: The customer will be connected to the session once they click the invitation URL. Now you'll be able to see what the customers see. And also remotely control the customer's computer. 
 
Step 3: Chat with the customer provide guidance. You can also choose to invite another technician to troubleshoot the issue together. 
 
Please write to assist@zohomobile.com and tell us about your experience. Also, if you want to provide remote support for a customer's android device, ask your customer to download our Customer app here:
https://play.google.com/store/apps/details?id=com.zoho.assist.agent
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Specifications
Min SDK: 19
Min Screen: SMALL
Supported CPU: x86, x86-64, armeabi, armeabi-v7a, arm64-v8a, mips, mips64
Your CPU: armeabi-v7a,armeabi
Details
MD5: aad24f3fe702e7a9e24b73cbaa5514a2
Signature SHA1: 5D:87:0C:05:03:BA:30:D8:43:DB:48:16:31:AC:65:4B:45:EA:B2:05
Developer (CN): Zoho Corporation
Organization (O): Zoho Corporation
Locality (L): Pleasanton
Country (C): [US]
State/city (ST): California
Permissions
android.permission.ACCESS_NETWORK_STATE
Allows applications to access information about networks
android.permission.ACCESS_WIFI_STATE
Allows applications to access information about Wi-Fi networks.
android.permission.AUTHENTICATE_ACCOUNTS
Allows an application to act as an AccountAuthenticator for the AccountManager.
android.permission.FOREGROUND_SERVICE
android.permission.GET_ACCOUNTS
Allows access to the list of accounts in the Accounts Service .
android.permission.INTERNET
Allows applications to open network sockets.
android.permission.READ_CONTACTS
Allows an application to read the user's contacts data.
android.permission.READ_EXTERNAL_STORAGE
android.permission.RECEIVE_BOOT_COMPLETED
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting. If you don't request this permission, you will not receive the broadcast at that time. Though holding this permission does not have any security implications, it can have a negative impact on the user experience by increasing the amount of time it takes the system to start and allowing applications to have themselves running without the user being aware of them. As such, you must explicitly declare your use of this facility to make that visible to the user.
android.permission.SYSTEM_ALERT_WINDOW
Allows an application to open windows using the type TYPE_SYSTEM_ALERT, shown on top of all other applications. Very few applications should use this permission; these windows are intended for system-level interaction with the user.
android.permission.USE_CREDENTIALS
Allows an application to request authtokens from the AccountManager.
android.permission.VIBRATE
Allows access to the vibrator.
android.permission.WAKE_LOCK
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
android.permission.WRITE_EXTERNAL_STORAGE
Allows an application to write to external storage.
com.zoho.assist.agent.protection.CONTENT_PROVIDER
com.zoho.assist.protection.CONTENT_PROVIDER
This app is Trusted  

This classification was assigned because: the application was scanned by the Aptoide Anti-Malware platform and no viruses were detected.

- Scanned with Anti-Virus:

       Zoner Anti-Virus   Sophos Anti-Virus   AptoideGuard Malware Analyzer   McAfee AntiVirus   AVG AntiVirus   Avast AntiVirus   Norton AntiVirus  
No Infections Detected  No Infections Detected

- Application signature compared with developer signature:

check   Application signature match with signature related to the application developer.

- About Aptoide Anti-Malware platform:

- Aptoide Anti-Malware platform analyses applications in run-time and disables potential threats across all stores.

- This system scans all the new application files from the stores and certificates them by comparison against other Android Marketplaces.


  Trusted

Be careful if you choose to install this app. It may have been tampered with, have viruses or malware.


Before proceeding, check the Store's credibility and other user comments. Aptoide always recommends that you only install

Trusted apps.